By purchasing, enrolling in, or using our services, you (“Client,” “you,” “your”) agree to these Terms & Conditions.
1) Services
We provide fitness, nutrition, and lifestyle coaching services, which may include training programs, nutrition guidance, check-ins, education, and accountability (“Services”). Specific deliverables depend on the package you purchase.
2) Eligibility
You confirm you are at least 18 years old (or have a parent/guardian’s consent) and that you can safely participate in exercise and dietary changes. You agree to consult a physician before starting any new exercise or nutrition program, especially if you have any medical conditions or concerns.
3) Not Medical Advice
Our Services are for educational and informational purposes only and are not medical advice. We do not diagnose, treat, cure, or prevent any disease. Always seek guidance from a qualified healthcare provider regarding medical questions.
4) Client Responsibilities
You agree to:
Provide accurate information about your health history, injuries, medications, and limitations.
Follow programs safely and use proper form, appropriate loads, and reasonable progression.
Stop exercise and seek medical attention if you experience dizziness, pain, shortness of breath, or other concerning symptoms.
Understand that results vary and depend on consistency, sleep, stress, nutrition, training adherence, and other factors.
5) Assumption of Risk
Physical activity and dietary changes carry inherent risks, including but not limited to muscle strains, joint injuries, illness, and in rare cases serious injury. You voluntarily assume all risks associated with participation in our Services.
6) Payments & Billing
Fees are due as displayed at checkout or as agreed in writing.
If you choose a subscription/payment plan, you authorize us to charge the payment method on file on a recurring basis until canceled in accordance with these Terms.
You are responsible for any taxes, bank/processing fees, or failed payment fees.
7) Refunds
All sales are final and non-refundable, unless otherwise required by law or explicitly stated in a written agreement signed by both you and the Company.
8) Cancellations & Termination
You may cancel a subscription by providing at least 30 days’ notice before your next billing date by emailing: [your email].
If cancellation notice is received late, the next scheduled payment may still process and service will continue through the paid period.
We reserve the right to suspend or terminate Services for non-payment, chargebacks, harassment, abuse, or violation of these Terms. No refunds will be issued for terminated accounts.
9) Scheduling, Communication, and Response Times
Coaching communication may occur via email, messaging, apps, or calls depending on your package. We aim to respond within a reasonable timeframe, typically 1–2 business days, excluding weekends and holidays.
10) Program Changes
We may update programs, methods, or delivery formats to improve quality. Any material changes to ongoing services will be communicated to you.
11) Intellectual Property
All content we provide—including training plans, meal plans, videos, guides, templates, and materials—is owned by N:OW Performance Group and is for your personal use only. You may not copy, share, resell, distribute, or publish our materials without written permission.
12) Testimonials and Results Disclaimer
Any testimonials or examples are not guarantees of results. Individual outcomes vary.
13) Privacy
We respect your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your information.
14) Limitation of Liability
To the maximum extent permitted by law, N:OW Performance Group will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim will not exceed the amount you paid us in the 30 days prior to the event giving rise to the claim.
15) Indemnification
You agree to indemnify and hold harmless N:OW Performance Group from any claims, damages, liabilities, costs, or expenses arising out of your participation in the Services or your violation of these Terms.
16) Governing Law; Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Venue for disputes will be in the state or federal courts located in Texas, and you consent to personal jurisdiction in those courts.
17) Contact
If you have questions about these Terms & Conditions, please contact us through our website contact form: